# Acceptable Use Policy

> What you may and may not do with Twyn AI – Call Assistant: lawful use, respect for callers, no abuse of credits, no misuse of the service.

Source: https://twynai.pro/acceptable-use/  
Publisher: Twyn AI by NeoBound AI  
Last updated: October 23, 2026

Twyn answers calls on your behalf, so how you use it affects the people who call you. This policy is part of our [Terms of Service](https://twynai.pro/terms/). If you break it, we may remove credits, suspend or close your account, and report illegal activity to the authorities.

## 1. Use Twyn to

- answer calls to **your own mobile number**, or a number you're authorised to manage;

- take messages, pass on information you've chosen to share, and tell you what mattered;

- do so in line with the laws that apply to you and your callers, including call-recording and consent laws.

## 2. Don't use Twyn to

- **Record or process callers unlawfully**, for example without giving notice or getting consent where your local law requires it.

- **Deceive callers**: don't instruct the assistant to pretend to be a human, to be you, or to be another real person or organisation, or to mislead callers about why it's collecting information.

- **Collect sensitive information** from callers, such as card numbers, bank details, passwords or one-time codes, health information or government ID numbers.

- Harass, threaten, defraud, scam or intimidate anyone, or carry out any illegal activity.

- Forward calls from a number you don't own or manage, or set up forwarding on someone else's phone without their permission.

- Run a call centre, a telemarketing operation or any automated mass-calling with the Service. Twyn only answers calls forwarded to you; it isn't a calling tool.

- Give medical, legal, financial or emergency advice through the assistant.

- Create multiple accounts, use multiple devices, fake or self-referrals, or automation to get extra credits.

- Reverse-engineer, scrape, overload or interfere with the Service, bypass its limits or security, or access it other than through the app and interfaces we provide.

- Use recordings, transcripts or the assistant's voice to build a competing product or to train AI models.

- Use the Service if you're under 18.

## 3. Reporting misuse

If you reached a Twyn assistant and think it was used to harass, deceive or harm you, email [hi@twynai.pro](mailto:hi@twynai.pro) with the subject **"Abuse report"**, the number you called and the date and time. We'll investigate and, where appropriate, act on the account.

Law enforcement requests: email [hi@twynai.pro](mailto:hi@twynai.pro) with the subject "Legal request" and the legal process document.

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Twyn AI – Call Assistant is an Android app that answers the calls you can't take: https://play.google.com/store/apps/details?id=assistant.twyn.ai
More: https://twynai.pro/llms.txt