# Contact

> How to reach the Twyn AI team for app help, privacy requests, account deletion, abuse reports, grievances and legal requests.

Source: https://twynai.pro/contact/  
Publisher: Twyn AI by NeoBound AI  
Last updated: October 23, 2026

Twyn AI is a product of **NeoBound AI**. One inbox handles everything, and a real person reads every message.

[hi@twynai.pro](mailto:hi@twynai.pro)

We aim to reply within 2 business days. To help us find your account quickly, include the mobile number you signed up with.

## 1. What to include

| Topic | Subject line | Please include |
| --- | --- | --- |
| App help or setup | Support | Your number, phone model, carrier and what happened |
| Privacy requests | Privacy request | What you want to access, correct or delete |
| Delete account | Delete my account | The number on the account (see [how](https://twynai.pro/delete-account/)) |
| I called a Twyn user | Caller request | Your number and the date and time of the call |
| Report abuse | Abuse report | The number you called, and the date and time |
| Grievance (India) | Grievance | See [Grievance Officer](https://twynai.pro/grievance/) |
| Law enforcement | Legal request | The legal process document, and the numbers and dates involved |

## 2. Postal address

NeoBound AI, Orchid Business Park, Sector 48, Gurugram, Haryana 122018

## 3. Our policies

[**Terms of Service**The agreement for using Twyn](https://twynai.pro/terms/)
[**Privacy Policy**What we process and your rights](https://twynai.pro/privacy/)
[**Acceptable Use**What's allowed and what isn't](https://twynai.pro/acceptable-use/)
[**Refunds & Credits**Free during beta; how credits work](https://twynai.pro/refund-policy/)
[**Delete your account**In the app or by email](https://twynai.pro/delete-account/)
[**Grievance Officer**Complaints under India's IT Rules](https://twynai.pro/grievance/)

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Twyn AI – Call Assistant is an Android app that answers the calls you can't take: https://play.google.com/store/apps/details?id=assistant.twyn.ai
More: https://twynai.pro/llms.txt