# Grievance Officer

> Grievance redressal for Twyn AI users in India under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023.

Source: https://twynai.pro/grievance/  
Publisher: Twyn AI by NeoBound AI  
Last updated: October 23, 2026

In line with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, NeoBound AI has appointed a Grievance Officer for the Twyn AI – Call Assistant app and website.

## 1. Grievance Officer

| Name | Mamta Bhojak |
| --- | --- |
| Designation | Grievance Officer, NeoBound AI |
| Email | [hi@twynai.pro](mailto:hi@twynai.pro) (subject: "Grievance") |
| Address | NeoBound AI, Orchid Business Park, Sector 48, Gurugram, Haryana 122018 |
| Hours | Monday to Friday, 10:00 to 18:00 IST, excluding public holidays |

## 2. How to raise a grievance

Email the Grievance Officer with:

- your name and the mobile number on your Twyn account (or, if you're a caller, the number you called from);

- a description of the complaint, with dates, times and any screenshots;

- what you'd like us to do.

## 3. What happens next

- We **acknowledge** your grievance within 24 hours.

- We aim to **resolve** it within 15 days of receiving it, and tell you the outcome and reasons.

If you're not satisfied with how we handled a complaint about your personal data, you may complain to the **Data Protection Board of India** after using this process.

## 4. Outside India

Wherever you are, you can email [hi@twynai.pro](mailto:hi@twynai.pro). See the [Privacy Policy](https://twynai.pro/privacy/#rights) for your rights and local regulators.

---

Twyn AI – Call Assistant is an Android app that answers the calls you can't take: https://play.google.com/store/apps/details?id=assistant.twyn.ai
More: https://twynai.pro/llms.txt