You can delete your Twyn account and its data at any time, in the app or by email. This page applies to the Twyn AI – Call Assistant app (Android package assistant.twyn.ai) by NeoBound AI.
First, turn off call forwarding. Twyn can't do this for you after your account is gone. In the app, open setup and turn forwarding off, or dial your carrier's cancel code (often ##004#). Otherwise, calls you miss may still be forwarded to a Twyn number that no longer answers for you.
1. Delete in the app
- Open Twyn and sign in.
- Tap You.
- Tap Delete account and confirm.
Your account is deleted straight away and the app signs you out.
2. Delete by email
If you can't use the app, email hi@twynai.pro with the subject "Delete my account", from or including the phone number on your account. To protect you, we'll verify the request, for example by asking for a one-second missed call from that number. We complete email deletions within 30 days, usually much sooner.
3. What we delete
- Your profile: name, mobile number and assistant settings.
- All your calls: recordings, transcripts, summaries and urgency flags, and the callers' numbers and display names linked to them.
- Your forwarding and routing setup on our side.
- Your credit balance and push-notification token. Unused credits are lost and can't be restored.
Data is removed from our live systems immediately and from backups within 30 days.
4. What we keep, and for how long
- A salted hash of your device's Android ID and minimal referral records, for up to 12 months, so the same device or number can't claim sign-up or referral credits again. A hash can't be turned back into the ID.
- Server and security logs, for about 90 days, then deleted.
- Aggregated analytics that no longer identify you.
- Anything we must keep by law, or to deal with fraud, abuse, a dispute or a valid legal request, only for as long as needed.
5. Delete some data without deleting your account
You can delete individual calls in the app, or email hi@twynai.pro to ask us to delete specific recordings, transcripts or other data.
6. Called someone who uses Twyn?
If you called a Twyn user and want your call data deleted, email hi@twynai.pro with your phone number and the approximate date and time of the call. See the Privacy Policy.